OUR FRAUD ALERT PROGRAM

We list our Independent Test Results to aid you in buying quality products

DOWNMARK® conducts an ongoing marketplace surveillance program called DownCheck. We regularly purchase items at the retail level from both storefront marketplaces and over the Internet. We then send them to an independent lab for testing.

All items are the same retail packaged products that any consumer can purchase on any store shelf or something you may see advertised on TV or viewed on any website. You may even have signed yourself up to get email alerts on product deals from any given company or a clearance style website!

 

We are happy to say that many products pass testing but there are also items that fail. These are the products that the consumer needs to know about! There are times when what a consumer sees and/or buys what is advertised and it is not what they end up getting inside their purchase. The bottom line......it's buyer beware!

 

For all product items that fail testing, such as those listed below, we file a complaint to the Competition Bureau of Canada. Headed by the Commissioner of Competition as an independent agency, they are responsible for the enforcement of many Acts including the Consumer Packaging and Labeling Act.  This Act is in place to ensure fair competition  and provides consumers with accurate product choices by investigating false or misleading representations on packaging, labeling or in advertisements. Anyone can file a complaint about a product so you can use the above link if you have something to report!

 

Do you want to be sure of the quality of the down fill

inside a product you purchase?

 

Look for our Downmark® label and support our Manufacturers.

 

Our Members voluntarily join our Association and they truly care about the quality of product they manufacture for retail sale.

 

 

DOES ANYTHING HAPPEN TO FAILED PRODUCTS?

THE COMPETITION BOARD TAKES EVERYCOMPLAINT VERY SERIOUSY

AFTER COMPLETING THIER OWN INDEPENDANT REVIEW OF COMPLAINTS THEY ACT ON INFORMATION WHEN APPROPRIATE

BREAKING NEWS - May 1st, 2014

A review of JYSK products by the Competition Bureau has resulted in 2 products being removed from Stores because of the misleading labelling of Down content.

View Press Release here - JYSK Recall of product

Both of these JYSK products are listed on our website as having failed testing - if you would like to read more - click on these links:     

  JYSK White Goose Down Duvet 

JYSK White Down Duvet

 

THE BELOW PRODUCTS FAILED TESTING:

Purchased from: eBAY

Product: Oasis 50 oz. White Down and Feather Duvet

Dealer Identity: Universal Linens and Marimac Group Inc.

Purchased: July 2014

Test Results: FAILED for not containing total amount of ounces claimed and invalid Canadian Law Tag information

Total Content Fill:  States 50 oz. on the product marketing insert
Test Results showed 44 ounces of fill inside the duvet.

Content information written on Canadian Law Tags must follow published guidelines.

Invalid Canadian

Law Tag

This Product Contents state:

85% Duck Feathers

15% Duck Down

One guideline: for Down and Feather in Canada a minimum blend of 80% Feather and 20% Down is valid to be able to add Down as content. If you have any less amount of Down than 20% the corresponding tag must claim Down from the content wording.

 

The suggested Law Tag based on our Independent testing was: WATERFOWL FEATHERS

Misleading Advertisement

White Down and Feather

Another guideline: They state that you must name the contents in order. For example, if there is more feathers than down then it must be worded with Feathers first then Down.

 

The suggested correct advertising statement is: WHITE FEATHER DUVET

 

Purchased from: Beyond the Rack (BTR) Internet Website

Product: 19 oz. Light Duck Down Duvet

Dealer Identity: Marimac Group Inc.

Purchased: June 2014

Test Results: FAILED - not only for Down Content but it also contained POLYESTER mixed in with the Down

You may have signed up to get email alerts from Beyond the Rack for sales and deals...

 

This is what you would see advertised for this product if you clicked on the link provided in your email:

 

Looks pretty tempting with that blue water in the background doesn't it?

 

And who can beat that price!

Especially for 80% Duck Down & 20% Duck Feather

In this case, what you read in the Ad is not what you get.

 

The Law Tag sewn into the product also says: 80% Down / 20% Feather

Test Results for the Total Duvet:

 The Duck Down and Duck Feather Parts together = only 65% of what was inside the total Duvet

 POLYESTER = the other 35% of what was inside the Duvet

This is not legal - the Law Tag must specify all fibers inside a finished product

Evaluation of the Test Results  for just in the Plumage part of the Duvet:

Of the 65% Duck Down & Duck Feather that was inside the Duvet:

23.8% = Down Cluster

54.5% = Feathers

The Test Conclusion stated:

"The 65% down and feather portion does not qualify for the 80% White Duck Down & 20% White Duck Feather claim"

The Test proposed a Label that said:

50% Waterfowl Feathers

35% Polyester

15% Down

 

 

 

This duvet turned out to be one of the worst we have ever tested

Why? Because all of the claims in the Ad and on the packaging were disproved

 

Purchased from: AMAZON.ca - March 2014

Product: Goose Down Comforter

Dealer Identity: No Law Tag attached to the new product

Ad Description: Please see photo below

Test Results: Multiple Failures described below

Here is howthe item is described on Amazon.ca

 

Remember....

Amazon is not a manufacturer they are an internet sales vehicle

 

Anyone who is a marketplace seller through Amazon writes thier own listing and posts their own pictures

This is the

marketing insert

that arrived on the front of the product packaging

 

It is the size of a postcard and slips into an opening on the front of the bag that housed the duvet

There was no Law Tag sewn into the duvet which is illegal.

 

It did not have any Manufacturer or Dealer identity  anywhere which is manditory

The independant testing facility examined this duvet and reported that it is a CHAMBERED product.

Something you would never be able to see unless you took it apart yourself ... From the outside it is going to feel like one piece.

What does this mean?

 

It means that inside the shell, there are 2 compartments; an outer chamber and a seperate inner chamber.

Testing Results:

The inside chamber is filled with: 60% Feathers & 6% Down

The outer chamber is filled with: 46% Fiber, 37% Down Clusters & 14% Feathers

 

 

 

Purchased from: DEALFIND - Email Alert

Advertised as: White Duck Down and Feather Duvet $45.00 and up - Tax included (up to $269.00 Value)

Ad Description: Filled with 100% Duck Down and Feather

Date Emailed: This Ad is recycled on Deal Find & Team Buy regularly - EVERY FEW MONTHS

 

Test Conclusions: FAILED

This sounds like a good deal right?

The ad on Dealfind said “White Duck Down and Feather” - Which by law, (and common sense) must have at least 51% down because the down was listed first.

When it arrived, the product is titled on the marketing insert: "Feather-Down Duvet"

 

It gets worse. After independant lab testing, results found that even the law tag was fraudulent. Ontario Provincial Law mandates that this duvet should have been labeled as duck feather.

 

We also found that the law tag actually stated 15% Goose Down / 85% Goose Feather. 

As you can see - nothing matches

We think the Dealfind Ad is very misleading

Please DO NOT buy this product


 

Dealer Identity on Law Tag: MattressDirect.ca

 

Package Marketing Insert:     ZF Collections

 

Duvet Sewn In Label:           15%  Goose Down                 85% Goose Feather

Results = 0% Goose

 

Fill Material is Duck - not Goose

with precentages of: 1.6% Down and 91.6%  Feather.

This product failed independant testing for species content claimed on product Law Tag.

 

It also failed for Down Cluster Content. If you claim to have 15% down in your product, it must contain a minimum of 75% of that claim to pass tests. In this case the duvet should have contained a minimum of 11.25% Down Clusters.

Labratory Results: Down Cluster = 1.6%

 

It also failed for Feather Content. If you claim to have 85% Feather in your product, the actual content must not exceed this amount to pass tests. In this case, the duvet should have contained a Maximum of 85% Feather.

Labratory Results: Feather = 91.2%

 

By law you must list the materials in your product in order of content - the highest percentage content must come first.

Correct Wording for Law Tag / Marketing Inserts & Advertising: Duck Feather Duvet

 

FOR MORE INFORMATION ON DEALFIND

VIEW THE BELOW LINKS TO VIDEO & ARTICLES

 

 

Purchased from: Home Outfitters

Product: Design One - White Goose & Duck Down Duvet

Dealer Identity: Zellers

Purchased: February 2014

Test Conclusions: FAILED

This duvet failed for all of the below specifications:

Species: Packaging reads "Our Optimal blend of White Goose and White Duck Down with Feathers". Product contains 0% Goose and 100% Duck inside.

 

Down Cluster - Product contains only 28.6%. They list Down as the first material ingredient therefore by law the product must contain Down Cluster as the majority. This product contains more Feathers - 41.8%

 

Fill Power - Packaging states 600 Fill Power

Test results = 435

 

 

 

Purchased from: The Bay

Product: Novelti Brand - Adult Ladies Down Coat

Purchased: December 2013

Dealer Identity on Garment Tags: Adorable Junior Garments

Jacket Sewn in Label: 70% Down and 30% Feather; Made in China

Test Conclusions: FAILED

This Jacket failed independant testing on Down Cluster Content.

 

If you claim to have 70%  Down in your product, the actual content level must be 75% of that claim to pass tests. In this case, the jacket should have contained a minimum of 52.5% Down Clusters.

 

Labratory Results:

Down Custer: 42.6%

 

 

 

Purchased from:  Beyond The Rack Website

Products: Twin and Double White Duck Down Duvets

Ordered on: Aug. 2013 - Recieved on: Sept. 2013

Dealer Identity: Marimac Group Inc.

 

Labelled as: 80% Duck Down & 20% Duck Feather

Advertised as: 19 oz. Twin Size and 23.5 oz. Double Size

Test Conclusion: FAILED

Both these items failed all independant tests done on product fill and total net weight.

 

Also the independant testing facility found both these products contained a 20% or more Polyester mixed into the Down and Feather.

 

Nowhere on the product Law Tag or Packaging is Polyester mentioned as fill.

Twin Duvet

Net Duck Down Content: 48%

Net Duck Feather Content: 32%

 

Net Polyester Content: 20%

 

Advertised Net Fill Weight: 19 oz.

Actual Net Fill Weight: 14.9 oz.

Double Duvet

Net Duck Down Content: 54.6%

Net Duck Feather Content: 23.4%

 

Net Polyester Content: 22%

 

Advertised Net Fill Weight: 23.5 oz.

Actual Net Fill Weight: 20.2 oz.

 

 

Purchased from: Northern Feather Canada Inc.

Product: The Dreamsong Collection 100% Siberian Country Down™ Pillow

Purchased:  August 2013

Test Conclusion: FAILED

Pillow

Labratory Results:

 

Duck Down Content: 57.4% *

 

Duck Feather Content: 13.3%

 

Net Fiber Content: 27.4% **

 

 

*According to Canadian law an item must have a minimum net 75% down content to be legally called “down”
**According to Canadian law a down item cannot contain more than 20% fiber. Fiber is broken off pieces of down. It has no insulation or support, but in a new product it feels soft and is mistaken for down.

 

 

Purchased from: JYSK

Product: Paisley Combo Duvet and Pillow Set

Purchased: Spring 2013

Labelled as: 50% White Duck Down & 50% White Duck Feather

Test Conclusion: FAILED

 

Labratory Results:

Both Duvet & Pillow

 

Net Duck Down Content: 30.8%*

Net Duck Feather Content: 59.9%

 

*According to Canadian law an item must have a minimum net 37.5% down content to be legally called “50% down” . While the difference between 30% and 37.5% may not seem like a lot – it is actually about a 20% difference in value.

 

 

Previous Alerts:

Below is a listing of products which failed testing from 2010-2012. Click on "details" for specifics of each item.

 

International Clothiers; Super Triple Goose jacket - Labelled as 50%down & 50%feather - Details

 

Walmart - Hometrends - Goose Down Blend Duvet - Details

Jysk - Retreat Down Duvet - 75% down & 25% feather - Details  

JYSK - White Down Duvet - Details    

JYSK - White Down Duvet - Details

JYSK - White Goose Down Duvet - Details

Home Outfitters - White Down Duvet - Details

Walmart Canada - White Goose Down Duvet - Details

All Season Quilts & Things - White Goose Down Duvet - Details

Want Details for Examples of Fraud? Read More Here...

INTERNATIONAL CLOTHIERS - Feb. 2012 - Super Triple Goose jacket -  labeled as 50%down/50%feather - this jacket failed  on down cluster content at 18.2% which is well below the 37.5% required to label as 50% down. It tested as 99% duck so should not be advertized and labeled as goose.

 

WALMART - Hometrends - Goose Down blend Duvet - January 2012 - this duvet failed on species - it tested at 100% Duck so should not be labeled as Goose.

JYSK - 3RD AND 4TH TEST FAILURES - August, 2011 we tested a duvet labeled as Retreat Down - 75% down 25% feather, made in China - this duvet failed on down content at 35.2% down.......... Also in August, 2011 we tested a white down duvet from JYSK. Advertised as white down, made in China. This duvet failed on down content at 23.9%

JYSK - 2ND TEST FAILURE This duvet is advertised as April, 2011 weWhite Down, made in China. The CA number for this duvet is 32874, which is registered to Jysk Linen 'N Furniture Inc.We sent this duvet to an independent lab for testing and the results show that it failed for down content at 18.3% which is extremely far below the minimum 75% required to label a product as down.

JYSK - In January 2011, we purchased a duvet at Jysk. This duvet is advertised as White Goose Down. The law tag states content as White goose down, made in China. The CA number for this duvet is 32874, which is registered to Jysk Linen 'N Furniture Inc.We sent this duvet to an independent lab for testing. The duvet failed for both content and specie. It tested at 56.8% down content, well below the 75% minimum required by law. Specie was 71%, which is also well below the 90% minimum required to label a product as goose.

HOME OUTFITTERS - In October 2010, we purchased a duvet at Home Outfitters. This duvet is sold as 300 Thread Count White Down Duvet. The law tag states content as White down, made in China. The CA number for this duvet is 54009, which is registered to Les Textiles Jeridan Inc. We sent this duvet to an independent lab for testing. The duvet failed on down content. In Canada a down product must be a minimum of 75% down to be labeled as down. This duvet tested at 18.4% which is obviously well below the allowed minimums. This is misleading to the consumer.

WALMART CANADA - In July 2010, we purchased a duvet at a B.C. Walmart store. This duvet is sold under the name Westland Premiere White goose down , 300 thread count, baffle box. The Law tag states content as White goose down, made in China. The CA number for this duvet is 54009. We did a search of this CA number and it is registered to Les Textiles Jeridan Inc. A small sewn in tag attached to the duvet says Westland Signature. We sent this duvet to an independent lab for testing. The duvet failed on both down content and species.

Note: In Canada a down product must be a minimum of 75% down to be labeled as down. This duvet tested as 71%

In Canada, for a down product to be labeled as Goose Down it must be a minimum of 90% Goose. This duvet has no Goose Down in it at all. It tested as 0% Goose. 100% Duck.

This is clearly misleading to the consumer. Goose down is a more expensive product in the marketplace and consumers should be confident they are getting what is advertised, and not overpaying for an inferior product.

 

ALL SEASON QUILTS & THINGS - In July 2010, we purchased a duvet at All Season Quilts & Things in Richmond, B.C.  This duvet is sold as a White goose down duvet. The law tag states content as White goose down. The CA number for this duvet is 41036. We did a search of this CA number and it is registered to C & C Top Enterprises Ltd., Burnaby, B.C. We sent this duvet to an independent lab for testing. The duvet failed on content.

Note: In Canada a down product must be a minimum of 75% down to be labeled as down. This duvet tested as 65.4%. This is misleading to the consumer. This duvet should be advertised and labeled as a down/feather product, which is less expensive to produce.

 

There are many honest manufacturers and retailers in Canada.

We hope Consumers will take the time to do some research and make their purchases from these reputable companies, rather than from those who are committing fraud. 

For more IDFL information: visit their website

Our DownCheck program of surveillance has found the following examples of fraud or misleading advertising.


  1. Three duvets were advertised by a major national retailer. They were priced at three levels as part of a good, better, best program.

    When tested they were found to all have exactly the same fill. There was no difference at all.
    ***did not carry the Downmark label
    Status: Retailer was contacted
  1. A duvet was advertised at a major discount store as a Queen White Goose Down Duvet
  When tested it was found to contain a mixture of duck, chicken and goose feather.....NO goose down! In fact, no down at all.
74% duck feather
16% chicken feather
10% goose feather
This item also had a fraudulent law tag (right). The CA # was non-existent...a fake.
***did not carry the Downmark label
Status: Removed from shelves by Government order
  1. A pillow was advertised at a major discount store as a Goose Down Pillow, labeled: All White Goose Feather & Down Pillow.

    When tested it was found to contain a mixture of duck and chicken feather.... no goose down..... no down at all.
 
Law tag on items # 2 & 3 -
both were fraudulent
  73% duck feather
27% chicken feather
Grey feathers found inside pillow.
This item also had a fraudulent law tag (right). The CA# was non-existent.... a fake.
***did not carry the Downmark label
Status: Removed from shelves by Government order

  1. The duvet shown in the image to the right was selling at a bedding chain with stores across Canada. The packaging stated a fill weight of 25 ounces.

    When tested the weight was actually 10% less than stated and the down content was 8% under Canadian standards.
    22.5 ounce fill
    69% down
    18% feather
    13% fibre
    ***did not carry the Downmark label
    Status: Unknown
 
  1. A pillow was carried by a major Canadian department store and is manufactured by a well known brand name. The pillow was advertised as 20% down/ 80% feather.
    When tested it was found to contain only 1.6% down.
    95% feather
    1.61 % down
    3.39% fibre
    ***did not carry the Downmark label
    Status: Under investigation

  2. A duvet was advertised by a major national department store as a Premium White Goose Down Duvet. It was sold as part of a "Designer Home Collection", made in U.S.A.
    When tested it was found to contain 72% down, 23% of which was duck down. Minimum requirements to call a product "Down" are 75% down. This item failed..
    72% down
    11 % feather
    17% fibre
    ***did not carry the Downmark label
    Status: Under Investigation
  1. This duvet was advertised by a major national department store as White Goose Down.

    When tested it was found to contain duck down, not goose. It also contained less down content than regulations require for labeling as down.
    68% down
    14% feather
    18% fibre
    ***did not carry the Downmark label
    Status: not found on shelves
 
  1. A duvet was advertised by a major Canadian department store as a White Goose Down duvet.

    When tested it was found to contain only 64% down, under the minimum requirement of 75%. This down was a mixture of goose, duck and chicken rather than the goose stated on the label.
    64% down
    16% feather
    20% fibre
    ***did not carry the Downmark label
    Status:No longer on shelves

        9.    Feather pillows sold on a TV Direct advertising promotion.

               When tested, the feather was found to be raw, feather,

               never cleaned.
               ***did not carry the Downmark label
               Status: All items recalled by vendor.


       10.    A duvet selling at a large retailer with stores across Canada is

                advertised as a  White Goose Down Duvet. It carries a well

                known brand name. When tested this item was found to be

                only 71.3% down,  well below the 75% required by law. This

                item was mainly duck down, not the goose down stated on

                its labels and advertising.

                ***did not carry the Downmark label

                Status: Under Investigation

        11.    A flyer sent out by a national retailer with over 400 stores in

                 the U.S. and Canada advertised two Down Duvets. One

                 is actually a polyester fill, the other an 85% feather/15% down

                 fill. Clearly their flyer was misleading. They repeated this

                 misrepresentation in their next flyer..

                 Their web site continues to list duvets which are NOT down

                 as down products. We found 5 such items the last time

                 we looked at this site.

                 ***these items do not carry the Downmark label

                  Status: Changes were made to this retailer's web site

        12.     A pillow selling at a national retailer has very large inserts

                  stating it to be Feather & Down filling, Feather & Down                      Pillow as well as stating it is a special blend of naturally

                  luxurious feathers and down. When tested it was found to be

                  Waterfowl feathrs with a down content of 1.2%. This does not

                  constitute a special blend. This item should be advertised as

                  feather only. The amount of down in this fill is negligible. This is

                  very misleading.

                  ***this item does not carry the Downmark label

                  Status: manufacturer was required to make changes to the

                  packaging inserts. The retailer's web site ad for this item was

                  also changed.

        13.     A pillow selling at a national retailer was advertised as Duck

                   down and feather. This pillow had two compartments, one

                   advertised as containing duck down and the other as

                   containing duck feather. Testing showed a feather content

                   of only 58.5%, far below the required 75%.

                   ***this item did not carry the Downmark label

                   Status: item was removed from store shelves

        14.      A duvet selling at a national retailer across Canada is being

                   sold as a White Goose Down duvet. When tested it passed

                   on down with a fill of 75.2% (to be labeled down it must be

                   a minimum of 75% down). It failed on species. To be labeled

                   White Goose down the down must be a minimum of 90%

                   Goose. This was 72%, well below the standard.

                    ***this item does not carry the Downmark label

                   Status: we have been told this is no longer on the shelves

        15.     A web site was found to be advertising a duvet as 100%

                  down. This is not allowed under Canadian law. They also have

                  a pillow advertised as White Goose down - with the content

                  shown as 10% down - 90% feather. To be advertised as down                   it must be a minimum of 75% down. They aslo have

                   moccasins advertised as down filled with a content of 60%

                   down/40% feather. This does not meet the minimum

                   requirement of 75% down content.         

                   ***these items do not carry the Downmark label

                   Status: web site ads were changed

        16.     We found a web site which states pure goose down 

                  pillows. The word "pure" is not allowed under Canadian

                  regulations as there is no such product. We have found many

                  statements on this web site which we feel are misleading

                  to the public.

                  ***the items sold on this web site do not carry the   

                  Downmark label.

                  Status: Many of the problem statements on this web site have

                  been removed or changed

        17.      A retailer with 63 stores across Canada was selling a

                   down duvet which did not carry the proper tags. It had

                   no Canadian law tag. There was also no CA number

                   on the packaging. It was also advertised as baffle box

                   construction. It had no baffles, but was sewn through.

                   ***this item does not carry the Downmark label

                   Status: no longer on shelves

         18.    A duvet selling at a national retailer advertised as White goose

                 down. It passed on content but failed on species.

                 ***this item does not carry the Downmark label  

                 Status: under investigation

         19.   A Goose down duvet sold across Canada failed on content, but

                 passed on species. ***this item does not carry the 

                 Downmark label

          20.  A duck down duvet sold across Canada failed on content, but

                passed on species. ***this item does not carry the

                Downmak label.

          21. A duvet selling at a national retailer as White goose down

                failed on both content and species. ***this item does not carry

                the Downmark label.

 

                         

These examples stress the need for an industry watchdog such as  the

DownCheck program. None of these fraudulent or misleading items carried the Downmark label used by members of the Down Association of Canada. The Downmark label and hang tags are a mark of quality in the industry.

                        Testing of Downmark Products     

 During 2007 we tested two Downmark products - both white goose down duvets - from different manufacturers. They both passed on both content and species. This was done as a part of our random testing of our member's products.

Misleading Advertising
As in any industry, it is important for the customer to ask questions about products they are thinking of purchasing. The down industry is no exception. The following are examples of misleading advertising that we have seen in the marketplace.

  1. 100% Down -there is no such thing - In the U.S. and Canada a product with a minimum of 75% down can be labeled as down, but not as 100% down. It is impossible to achieve a down product that does not have any feather at all in it.
    Sections 29(3) and 38.1 Regulations (Canada) state:
    The declaration "down" may not be preceded by words or figures indicating one hundred percent on a plumage product filled with "commercial down".

  2. Down - signage stating a product is down and the label stating it is a polyester product. This is very misleading to the customer as well as being illegal. It is important to always read the labels.

Misleading Statements

We sometimes come across statements that are misleading or untrue and will include some of those here:
  1. The biggest difference between goose and duck down is odor. Goose down has little to no odor.
    This is incorrect. When downs are cleaned and processed correctly they do not have an odor. Any down that has not been properly processed will have an odor, whether duck or goose down.
  2. All birds have down and feathers.
    This is not true, only waterfowl produce down. Landfowl, such as chickens, turkeys, robins, etc. do not.

         3.  "100% down" or "pure down" - the words are often used to   

              describe the fill in a down product. This is not allowed in Canada

              as it is against the Federal regulations. There is no such thing as

              "pure down" or "100% down" and this description is therefore

              considered to be misleading to the consumer.